Terms of Service
Effective Date: August 5, 2025
Welcome to the Vector Engineers® Client Portal (“Portal”), operated by Vector Structural Engineering, LLC (Vector Engineers®,” “we,” “our,” or “us”). By accessing or using the Portal, you (“Client,” “you,” or “your”) agree to the following Terms of Service. Please read them carefully. This website and all of its original content are the sole property of Vector Engineers® and is, as such, fully protected by the appropriate copyright and intellectual property rights laws. If you have questions about any condition set forth in this agreement, feel free to contact us at the email address included within the Contact Information section of this agreement. If you do not agree with any of the terms set forth in this agreement, you are prohibited from using this website.
1. Use of the Portal
The Portal is provided to facilitate communication and transactions between clients and Vector Engineers® regarding engineering projects. Clients may use the Portal to submit new projects, provide information related to existing or past projects, pay invoices, and download completed project files. You are solely responsible for ensuring that any information you provide through the Portal is accurate, complete, and not misleading.
2. Account Access and Security
Access to the Portal requires login credentials, which are unique to each client. You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account. If you suspect unauthorized use of your account, you must notify us immediately. We reserve the right to suspend or terminate access to the Portal at our discretion for any security, maintenance, or compliance-related reasons.
3. Payment Terms and Failed Transactions
All payments made through the Portal are processed via Stripe, a secure third-party payment processor. Vector Engineers® does not store or have access to your payment method details. By submitting payment through the Portal, you agree to comply with all applicable terms provided by Stripe, which can be found at https://stripe.com/legal.
In the event that an ACH (bank transfer) payment fails due to insufficient funds, closed accounts, or any other reason, you agree to reimburse Vector Engineers® for any fees imposed by Stripe or related financial institutions as a result of the failed transaction. Additionally, we reserve the right to suspend access to the Portal or delay ongoing or future work until all outstanding fees, including those related to failed payments, are resolved.
4. Project Submissions and Review
Submitting a project or request through the Portal does not constitute acceptance or initiation of services by Vector Engineers®. All project submissions are subject to internal review and may require additional information or clarification before work can begin. We reserve the right to decline a submission for any reason.
5. File Access and Use
Documents and files made available for download through the Portal are provided exclusively for use in connection with the specific project for which they were created. These materials may not be redistributed, copied, or shared with third parties without the express written consent of Vector Engineers®. We make no guarantee as to continued availability of these files after project completion.
6. Data Privacy and Storage
We collect and store only the information necessary to manage projects, facilitate communication, and process transactions. By using the Portal, you consent to the collection and handling of your information in accordance with our privacy policy that can be found at https://portal.vectorse.com/privacy-policy. All project-related files and communications are stored securely and are accessible only by authorized users. Sensitive information submitted through the Portal is encrypted and handled with industry-standard security practices.
7. Intellectual Property
All content, documents, designs, and deliverables provided through the Portal remain the intellectual property of Vector Engineers®, unless otherwise agreed upon in writing. You are granted a limited, non-transferable license to use these materials solely for the purposes specified in your project agreement.
8. No Warranty
The Portal is provided “as is” and “as available” without any warranty of any kind. Vector Engineers® does not guarantee that the Portal will be uninterrupted, error-free, or secure. We disclaim all liability for any damages arising from system outages, unauthorized access, or data loss.
9. Limitation of Liability
To the maximum extent permitted by law, Vector Engineers® shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of data, loss of revenue, or delays, arising from or related to your use of the Portal. These Terms of Service are limited to the use of this website and do not supersede any contract entered into between you and Vector Engineers® as it relates to the design services offered by Vector Engineers®. Vector Engineers® shall not be liable for any damages (including but not limited to damages for loss of data or due to interruption of business) arising out of the use of or inability to use this website. Vector Engineers® disclaims any liability or loss related to this website arising from infiltration of the site by means of software or technology designed to intercept, damage, or acquire your data or your customer data.
10. Amendments
We reserve the right to modify these Terms of Service at any time. Any changes will be posted on the Portal, and your continued use of the Portal after such changes constitutes your acceptance of the updated terms.
11. Termination
We may suspend or terminate your access to the Portal at any time for violation of these Terms of Service, for inactivity, or as needed for security or maintenance purposes. Upon termination, all obligations that by their nature should survive termination shall continue, including those related to intellectual property, limitations of liability, and payment obligations.
12. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Utah, without regard to conflict of law provisions. Any disputes arising from or related to these terms shall be resolved in the appropriate courts of that jurisdiction.
Contact Information
If you have any questions about these Terms of Service, please contact:
Vector Engineers®
651 W Galena Park Blvd
Draper, UT 84020
(801) 990-1775
support@vectorse.com